FAQ

Shipping & Tracking

Yes! We ship worldwide.

We are currently experiencing very high demand so please allow up to 2 days for your order to be processed.
Once your order is processed you will be sent an email with your tracking link.
Shipping time varies by location. These are our current estimates:
United States (7-10 Business days)
Canada, Europe (8-12 Business days)
Australia, New Zealand (10-14 Business days)
Mexico, Central America, South America (15-20 Business days)

Upon placing your order, please allow up to 2 business days to have your order processed.
Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible.
Once your order has been shipped, you will receive a shipping notification email with a tracking link.
You can also track your order on this page here.

Every order includes a tracking number.
Tracking numbers are usually sent within 2 days of ordering.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
If your order was placed more than 7 business days ago and there is still no information on your tracking number, please Contact Us.

Wobella works closely with manufacturers and warehouses from all over the world to source and curate the most unique products on the market at the best prices for you.
This way, you don’t have to drive around to retail shops, search thousands of different websites to price compare and get ideas…think of us as a one-stop-shop destination for the most popular products.

Simply find the product you’d want and click the ‘Add To Cart button. Fill in your shipping and billing information and we’ll have your order shipped to you as soon as possible!

Payment methods that can be used: Visa, MasterCard, American Express and PayPal.

Absolutely! We use SSL security to ensure all your personal information is encrypted.
We do not store your credit card information and it will be used one-time only upon purchasing your product.

Refunds, Replacements, Cancellations

Our full refund policy can be read on Refund Policy Page.

If your product is damaged or defective, please kindly email us with the subject line “Return: Damage or Defected item with your order #” along with a photograph so we can immediately look into sending you a new one.
The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal conditions. Contact us here.

You can cancel your order after 24 hours you place an order and receive a full refund after your purchase.
If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been processed to be shipped out to you.

My question is not on this list. How do I get in contact?
you can contact us via our Contact us page.
We respond to all emails within 24 hours on business days.

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